Cancellation & Refund Policy

Cancellation & Refund Policy

Early Termination

• For daily, weekly, and monthly rentals, the Renter is allowed to terminate the vehicle rental agreement at any time. For six-month or eleven-month rentals, however, the Renter is not allowed to terminate the vehicle rental agreement prior to its expiration date.
• Zaishar Borneo Travel & Tour Sdn Bhd reserves the right to recover the rental for the unexpired term of the vehicle rental agreement. The Renter must pay the amount due to Zaishar Borneo Travel & Tour Sdn Bhd within thirty (30) days from the date of termination of the vehicle rental agreement.

Cancel An Existing Or New Booking For Free

• If you cancel your booking(s) before the actual date, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at admin@sabahtour.com.my
• Should you need to cancel a bookings, your refund will processed in full, and will reach your account within 5 working days.
• Our flexible cancellation policy works like this :
  • Free cancellation on ‘Pay Online’ (prepaid) bookings, up to 48 hours before the day your rental was due to begin.
  • If you cancel less than 48 hours before the day your rental was due to begin, you will receive a half refund.
  • You can cancel ‘Pay on Collection’ (pay later) bookings up to the time your rental was due to begin without a penalty.
• No refunds shall be provided in the case of no-shows, where a surcharge or fee may apply.

Refund Policy

Your full refund will be issued once we have received and examined your booking order. Once your booking order fulfil our refund policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

1. Only booking that have been purchased directly from admin@sabahtour.com.my website can be eligible for a refund.
2. Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
3. Credit card refunds services, refunds will be sent to the card-issuing bank.
4. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
5. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Kindly contact your card-issuing bank with regards to the duration of the credit refunds.