Terms & Conditions

Rental Terms & Conditions

1. Rental Charges

• The charges are calculated based on the 24-hour period from commencement of the Rental Period for Daily and Weekly rentals, a month or monthly rental is calculated based on the 30-day period. Daily rental rates will be applied for rental below 7 days. Weekly rental rates will be applied for rental 7 days and above. If the rentals more than 14 days, a month rate will be calculated whichever lower. In relation to the monthly rental, any extension of the rental period will be prorated based on calendar month.

2. Protections & Coverage

• Coverage of unlimited liability for death or injury to third parties and property damage liability up to RM3mil.
• In the event of any damage, theft, or total loss to the vehicle, the Renter is liable to pay the full cost of damage to the vehicle, including loss of use as determined by Zaishar Borneo Travel & Tour Sdn Bhd. However, with the vehicle protection and coverage packages offered, the Renter is only responsible for the excess instead of the full cost of vehicle damage, which ranges between RM500 to RM2000 depending on the vehicle group. Please refer to our admin for more information.
• Collision Damage Waiver (CDW) is the excess that cannot be waived or deductible in the event of damage to the vehicle during the rental period. CDW is included in the rental rate. The excess ranges from RM500 to RM2,000 depending on the vehicle group as stated in the table above.
  For example :
  • If the repair cost is RM5,000, with the coverage of CDW, the Renter is liable for a maximum excess fee of RM750 (if the vehicle’s CDW Excess is RM750).
  • If the repair cost is RM500, with the coverage of CDW, the Renter is liable for the actual repair cost of RM500 (even if the vehicle’s CDW Excess is RM750).
  • Theft Protection (TP) is the excess that cannot be waived or deductible in the event of theft of the vehicle during the rental period. TP is included in the rental rate. The excess ranges from RM500 to RM2,000 depending on the vehicle group as stated in the table above.
  • Windscreen Protection (WP) is not included in the rental rate. The Renter is liable to pay the full cost of any damage to the windscreen. However, the Renter can purchase the WP at RM5 per day or RM50 per month to reduce the Renter’s liability to the maximum excess as stated in the table.
  • The CDW, TP, and WP’s excess can be reduced completely if the Renter purchases the Vehicle Cover Plus Package (Super Collision Damage Waiver (SCDW), Super Theft Protection (STP), and Super Windscreen Protection (SWP) at RM30 per day or RM300 per month. The Renter’s liability is reduced to zero.
  • Personal Accident Insurance (“PAI”)
    The Renter has an option to purchase the PAI at RM6 per day or RM180 per month. The coverage of PAI is as below:
    Death or permanent disablement
    i) Renter – RM100,000 per person.
    ii) Additional Driver and Passenger – RM20,000 per person, maximum RM100,000 in total.
  • CDW / SCDW / TP / STP / WP / SWP / PAI shall not cover the following events:
    • where a police report is not lodged within 24 hours from the time of the accident.
    • the Renter is in breach of the terms and conditions of the vehicle rental agreement.
    • items or accessories missing from and/or in the vehicle.
    • any damage claims caused by drunk and/or drug intoxicated drivers.
    • any damage to the tyres, which are not attributable to normal wear and tear.
    • damage to the undercarriage and/or underbody damage that is not attributable to a collision with another vehicle.
    • any damage to the vehicle caused by a flood, fire, landslide, or riot.
    • where the vehicle has been driven outside Peninsular and East Malaysia.
    • where the loss, damage, or theft is caused intentionally, or due to gross negligence of the Renter or an authorised driver.
    • In the event of a total loss or theft of the vehicle, the Renter has an option to continue with an existing vehicle (the existing vehicle can be of any age) as a replacement for the vehicle, charged at the same rate, or terminate the existing contract.

3. Roadside Assistance Plus (RAP)

In the unlikely event that the vehicle breaks down (due to a flat tyre or battery) or human error occurs (due to being locked out, losing the key, running out of, or using the incorrect type of fuel) during the rental period, Zaishar Borneo Travel & Tour Sdn Bhd provides complimentary Roadside Assistance Plus (24-hour Call Center Service, 24-hour Emergency Roadside Assistance, and Towing Services). Directly call one of our admin for any assistance.

4. Full Maintenance

• Throughout the rental period, Zaishar Borneo Travel & Tour Sdn Bhd undertakes full maintenance and servicing (as a result of normal wear and tear) of the vehicle. Full maintenance does not cover any repairs or replacements that are a result of accidental damage or any overhaul repair of the vehicle. Any such cases will be referred to Zaishar Borneo Travel & Tour Sdn Bhd and all incidental costs thereafter will be borne by the Renter.
• Normal wear and tear occurs when the vehicle deteriorates as a result of normal use. It is not to be confused with damage that occurs because of a specific event or series of events such as impact, accident, incident, harsh treatment, negligent acts, or omissions.

5. Rates Do Not Include Or Cover Following Items :

• Interior Cleaning : The Renter is liable for all interior upholstery and car mat cleaning if the vehicle is returned with dirty interiors. The Renter is also liable for all interior and exterior damages and/or defects caused by events that do not fall within the normal usage of the vehicle.
• Interior Damages : The Renter is liable for all damage to instruments, knobs, and fittings in the vehicle.
• Missing, Stolen, Broken, or Missing Accessories : The Renter is liable for all missing, stolen, or broken parts during the rental period or vehicle return unless the vehicle is damaged at the same time during an accident. For example, child seat, GPS navigator, spare tires, rims, wheel cap, tools & jacks, lamp, audio set, gear lock, lighter, wiper, switch & control button, mats, rear-view mirror, side view mirror, sun visor, head rest, etc. Lost or damaged supplementary parts or accessories will be the responsibility of the Renter.
• Lost Vehicle Keys/Duplicate Vehicle Keys : The Renter is liable for all replacement costs, which include a new set of keys and security system, and or whatever items pertain to the lost vehicle keys and vehicle alarm system.
• Missing, Stolen, or Broken Belongings : Zaishar Borneo Travel & Tour Sdn Bhd is not liable for any missing, stolen, or broken items from the Renter’s belongings during the vehicle’s return for servicing and maintenance. It is advisable for the Renter to remove their valuable belongings when the vehicle returns for servicing and maintenance. For example, laptops, watches, sunglasses, notes, coins, touch & go, shoes, smart tags, and others.

6. Delivery & Collection Services

• The vehicle must be picked up and returned to the Zaishar Borneo Travel & Tour Sdn Bhd office. However, delivery and collection services are available upon request (subject to manpower availability). The delivery and collection charges are calculated based on distance and timing. Please enquire with our admin before confirmation of booking.

7. Extension Of Rental / Excess Hours

• Daily and weekly rental rates are based on 24 hours, and should the rental exceed more than 30 minutes, it would be charged as an additional day rental.
• Monthly rental rates are based on a calendar month, and if the rental exceeds one (1) month, the pro-rata extended day rental will be calculated.

8. Refueling Surcharges

• The vehicle or replacement vehicle will be delivered with a full tank of fuel. At the end of the rental, the vehicle or replacement vehicle is to be returned with a full tank of fuel. A refueling surcharge will be levied if the vehicle or replacement vehicle is returned with less fuel than when originally checked out. The Renter shall return the vehicle or replacement vehicle at the same level as when picked up. Please refer to our admin for more information on fuel charges before confirmation of booking.

9. Toddler Safety Seat

• The toddler safety seat is available at RM10 per day, with a maximum rate of RM100 (subject to 6% service tax). Pre-booking is required. A missing or damaged toddler safety seat will be charged RM300.

10. Replacement Vehicle

• A replacement vehicle will be provided within 24 hours if required (only when the vehicle has been grounded for accident-related mechanical repairs or regular servicing). The replacement vehicle can be of any age and similar capacity.

11. Driver Age Limit & Driving License

• The driver and all authorized drivers must be at least 23 years old and maximum 65 years old. A driver must possess a valid, current local Malaysian driving license or an international driving permit with at least one year of driving experience. Probationary drivers (“P” license holders) are not permitted.
• The Renter shall provide a photocopy of the driver’s driving license and a passport or identity card upon signing of the Vehicle Rental Agreement.

12. Hire & Drive Permit

• As required by law, each vehicle must register for a hire & drive permit, and Zaishar Borneo Travel & Tour Sdn Bhd will keep a copy of the permit for safekeeping.

13. Security Deposit & Late Interest Charges

• For daily, weekly, and monthly rentals, if the Renter does not have a credit account with Zaishar Borneo Travel & Tour Sdn Bhd, the Renter must pay by credit card and a deposit is required. Please contact our admin to apply for a credit account. For six-month or eleven-month rentals, a one-month security deposit is required.
• Daily or weekly rentals are billed at the end of the rental period. Monthly, six-month, and eleven-month rentals are all billed on the first calendar day of the month.
• In the event of a late payment, an interest charge of 18% per annum will be imposed. Calculated daily.

14. Mode Of Payment

• If Renter has a credit account with Zaishar Borneo Travel & Tour Sdn Bhd, payment options include company cheque, credit card, debit card and online banking.
• For personal rentals, a credit card imprint will be obtained, and a payment charge will be imposed upon vehicle return, which will include any miscellaneous charges, such as fuel, delivery fee, collection fee, excess charges, summons, or fines.

15. Parking & Traffic Fines

• The Renter named in the Vehicle Rental Agreement is accountable for all parking fees, traffic fines or summonses incurred during the rental period. Zaishar Borneo Travel & Tour Sdn Bhd reserved the right to charge the Renter for any traffic fines or summons incurred during the rental period.
• Additionally, an RM10 administrative surcharge each case (subject to 6% service tax) would be applied.

16. PUSPAKOM Inspection

• All hire and drive vehicles must undergo a routine inspection every six months or one year in accordance with the Road Transport Act 1987. Zaishar Borneo Travel & Tour Sdn Bhd is responsible for arranging and sending the vehicle to PUSPAKOM for routine inspection.